FAQs

How can the Sales Team best assist me?

• When you have questions concerning a product or application
• When you would like consultation regarding which product would be best suited to your needs
• When you would like to obtain the most cost-effective product based on freight and logistical variables
• When you would like to place a new order or obtain a quote
• When you need technical support and information
• When you would like a larger sample for testing and evaluation (samples over 50 lbs.)

To reach our Sales Team:

Dial:  800-345-6170   Email:  sales@ussilica.com

How can a Customer Service Representative at a specific plant help me?

• Providing the status of an existing order
• Helping you order products from a specific plant
• Finding out the lead time on an order
• Tracking a shipment
• Providing freight and logistics information about a specific plant
• When you need any assistance regarding an order or a shipment

To reach a Customer Service Representative at a plant:

Under the tab “Locations” each plant listing includes the contact information for its CustomerService Representatives. Please call, fax or email using the link provided.

How do I find out information about a specific plant?

Under the “Locations” tab click on the plant you are interested in, and there you will find:

• Hours of operation and directions
• Loading times by product grades
• Product listings
• Freight and transportation availability
• Packaging and bulk options
• Contact Information