Customer Portal

We're Here to Help

Work with our customer care team for a streamlined, hassle-free process.

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Long-term partnerships, built on customer service

We pride ourselves on customer relationships that span decades, not just years. So we're committed to continually earning your trust and providing value. Whether you need help selecting the most cost-effective silica and mineral solutions or making sure your order is handled on time, we're here to help.

Frequently Asked Questions

Whom Should I Contact?


The national sales team can:

  • Answer questions concerning a product or application
  • Determine which product would be best suited to your needs
  • Determine the most cost-effective product based on freight and logistical variables
  • Obtain a quote
  • Provide technical support and information
  • Provide a larger sample for testing and evaluation (samples over 50 lbs.)

A Customer Service Representative can:

  • Place a new order
  • Provide the status of an existing order
  • Help you order products from a specific plant
  • Find out the lead time on an order
  • Track a shipment
  • Provide freight and logistics information about a specific plant
  • Provide assistance regarding an order or a shipment

Use our Locations Map  to find a plant's:

  • Contact Information
  • Hours of operation and directions
  • Loading times by product grades
  • Product listings
  • Freight and transportation availability
  • Packaging and bulk options

 

What are the hours of Operation for U.S. Silica’s Customer Service Department?


Oil & Gas Customer Service is 24/7 and can be reached by either dialing 844-GOT-SAND (Press 1) or by emailing fracsand@ussilica.com

Industrial & Specialty Customer Service is Monday - Friday 7am-5pm CT and can be reached by dialing 844-GOT-SAND (Press 2) or by emailing ISPcustomercare@ussilica.com

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